Q: Is your web site "secure"?

A: Yes.Our online store is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that your transaction process is extremely safe and that our customers' information is secure.

Q:How long does shipping take?

A:The shipping time will vary based on where you are located and whether the product you order is in stock.We will notify you the estimated delivery time of your item.If your items is in stock,we will deliver it to you within 5-7 working days.

Q: What happens if an item is out of stock?

A: All of the products that you see in our site are in stock and waiting to be shipped. However if by chance it is out of stock we will notify the customer and will offer the customer the opportunity to substitute the item for another item in stock,

Q:How about the delay?

A:The delay doesn't happen often.But if there is any significant delay with your order we will contact you immediately.We will keep contacting you from the time your order is placed. When your shoes is sent out,we will provide you with a shipment tracking number at our own discretion.This tracking number will automatically be emailed to you.Meanwhile,you will receive our notification.So you do not have to email us asking if your package has been shipped.

Q:Can I exchange an item?

A:You can exchange an item contact us within 3 days from the receiving date. An exchange can be asked only once per item.We ship the exchange product when the original product is delivered back to our online store.

Q:How to track my order status?

A:We'll send you tracking number to your register mail in 2 days after order made,or login your account to find the order number if you did not find it in mail.

Q:When can I expect to receive the tracking number?

A:We will start the order shipping and offer customers tracking numbers by E-mail within the next 24 hours after receiving the full payment.

Q:How do you ensure your products after I finish payment?

A:Within 2 working days after you finish payment,we will send detailed list which is including:order number,payment time,tracking number of the express,payment sum, products' name purchased,and amount,expiration date,probably deliver time.

Q:Do I pay for safely?

A:All payments are safe. Shopping on our website,you need not worry about security of your credit card, we protect security of your online information.

Q:Do we issue exchanges?

A:All sales are Final.There are no returns/exchanges allowed unless wrong shoe size was received. If you received the wrong item,or there is a problem with the quality,you may return your shoes as long as its in unworn condition within 5 days of receiving your shoes.